郊野公园情境下游客与伴游机器人的互动：关系展演与游客体验

摘要/Abstract

摘要： 已有文献较少对旅游流动情境中的人机互动过程展开研究。旅游景区中伴游机器人的运用带来了游客与机器人丰富的互动实践。文章引入展演性视角,刻画游客-机器人互动中涌现的人机关系与游客体验,为旅游活动中如何更好地运用和管理机器人提供启示。文章以上海市顾村公园为案例地,通过实地观察、访谈收集一手资料。研究发现,在流动的游园情境中,游客与伴游机器人动态展演着7种典型的人机关系：司机/乘客-车、玩家-玩具、游憩者-休息室、游客-拍照吸引物、听众-语音讲解器、游客-导游、游客-儿童旅伴,透视着游客丰富多变的游园体验。文章对话了伊德的人与技术关系框架,促进了旅游领域人机互动研究和游客展演研究的交叉对话。

关键词: 人-机器人互动, 展演, 人-机器人关系, 游客体验, 实践, 郊野公园

Abstract: Current studies pay less attention to the process of human-robot interaction in the mobile tourism context.The use of companion robots in tourism scenic areas brings about rich interactive practices between tourists and robots.This paper introduced the perspective of performance to depict the emerging human-robot relationship and tourist experiences in their interactions,and thus to provide implications on how to better use and manage robots in tourism activities.This study took Gu Village Park in Shanghai as a case in point and collected first-hand data through on-site observations and interviews.It found that seven typical human-robot relationships are dynamically performed along the change of the mobile context： driver/passenger-car,player-toy,recreationists-lounge,tourist-photographed attraction,listener-voice interpreter,tourist-guide,and tourist-child fellow travellers,reflecting rich and varied experiences of tourists.This study made conversation to the framework of human-technology relationship proposed by Ihde,and promoted the cross-dialogue between human-robot interaction studies and tourist performance studies in tourism field.

Key words: human-robot interaction, performance, human-robot relationship, tourist experience, practice, country park

中图分类号:

TP242.3

朱丹. 郊野公园情境下游客与伴游机器人的互动：关系展演与游客体验[J]. 旅游科学, 2022, 36(4): 90-111.

ZHU Dan. Tourist-Companion Robot’s Interactions in the Context of Country Park： Relationship Performance and Tourist Experiences[J]. TOURISM SCIENCE, 2022, 36(4): 90-111.

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