旅游科学

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数字化时代旅游场景:概念整合与价值创造

夏 蜀1,2,*, 陈中科2   

  1. 1. 云南财经大学金融学院,云南昆明 650221;
    2.云南师范大学地理学部,云南昆明 650500
  • 收稿日期:2020-10-21 修回日期:2021-04-20 出版日期:2021-04-20 发布日期:2021-04-20
  • 通讯作者: 夏蜀*(1967—),男,博士,云南财经大学金融学院、云南师范大学地理学部教授,博导,研究方向为金融科技、旅游经济地理,E-mail:xiashu0892@vip.sina.com E-mail:xiashu0892@vip.sina.com
  • 作者简介:夏蜀*(1967—),男,博士,云南财经大学金融学院、云南师范大学地理学部教授,博导,研究方向为金融科技、旅游经济地理,E-mail:xiashu0892@vip.sina.com。陈中科(1983—),女,云南师范大学地理学部博士生,研究方向为旅游经济地理。
  • 基金资助:
    云南省哲学社会科学规划重点项目“‘十四五’时期云南构建金融支持现代文旅产业的体制机制研究”(ZD202102);云南省文化旅游厅招标项目“金融支持文旅中小企业及文化旅游业发展及对策研究”(YNSH-2021-44)。

Tourism Context in the Digital Age: Concept Integration and Value Creation

XIA Shu1,2, *,CHEN Zhongke2   

  1. 1. School of Finance,Yunnan University of Finance and Economics,Kunming 650221,China;  2. Faculty of Geography,Yunnan Normal University,Kunming 650500,China
  • Received:2020-10-21 Revised:2021-04-20 Online:2021-04-20 Published:2021-04-20

摘要: 旅游情境虽已成为旅游体验研究领域的重要议题,但尚未置于数字技术发展日新月异的时代背景下讨论。对此,文章采取文献分析和归纳分析方法,在对旅游情境的理论观照与概念认知进行梳理的基础上,提出旅游场景概念模型,以此作为旅游情境在数字化时代的概念整合,和智慧旅游环境下的旅游体验情境模型。“场景”是数字化时代的一个关键词,旅游场景及其价值的概念提出,打通了以往旅游情境等相关概念与其他行业和领域的跨界话语与整合应用。文章基于服务生态系统价值多层次网络结构所构建的旅游场景价值创造模型,揭示出由数字生态、契合平台、服务景观和价值主张构成的价值共创主线,以及游客对体验价值的直接创造,从而打开数字化时代旅游场景创造价值的“黑箱”。

关键词: 数字化时代, 旅游场景, 旅游情境, 价值创造, 服务生态系统

Abstract: Although tourism situation is an important topic in the field of tourism experience research, it has not been discussed in the context of the rapid development of digital technology. In this regard, this paper adopts the method of literature analysis, and on the basis of combing the theoretical observation and conceptual cognition of the tourism situation, puts forward the tourism context model, which serves as the conceptual integration of the tourism situation in the digital age and the tourism experience situation model in the intelligent tourism environment. "Context" has become a key word in the digital age. The concept of tourism context and its value is put forward to open up the cross-border discourse and integrated application of previous related concepts such as tourism situation with other industries and fields. The value creation model based on the multi-level network structure of service ecosystem value reveals the main line of value creation composed of digital ecology, fit platform, service landscape and value proposition, as well as the direct creation of experience value by tourists, so as to open the "black box" of value creation of tourism context in the digital age.

Key words: digital age, tourism context, tourism situation, value creation, service ecosystem

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